Privacy Policy

Last updated: 17 October 2026

This policy explains how Tajawob Smart Solutions Establishment Computer Software Consultancy ("Tajawob", "we") handles data when you use our website and services, including our AI customer-service bots for WhatsApp and Instagram.

Data we collect

• Contact details that customers and businesses send us, such as name, phone number and message content.
• Business information used to set up the bot, such as services, prices and opening hours.
• Conversation and booking data processed by the bot on behalf of a subscribing business.

How we use data

We use data only to provide the service: replying to messages, managing bookings and reminders, handing conversations to the business's team, technical support and improving reply quality. We do not sell personal data or use it for advertising.

Sharing

Messages are processed through Meta platforms (WhatsApp and Instagram) under their terms, and we use hosting and technology providers that are bound to protect data. We do not share data with anyone else unless the subscribing business asks us to or the law requires it.

Security and retention

We protect data with appropriate technical and organisational measures and keep it for the length of the subscription, or as long as needed to provide the service and meet legal obligations, then delete it.

Your rights

You can ask to access, correct or delete your data, or to stop receiving messages, by contacting us on WhatsApp +971 50 779 1716.

Data deletion

To request deletion of your data, message us on WhatsApp +971 50 779 1716 and we will complete the request within a reasonable time.